Terms of Service

TERMS AND CONDITIONS

This website is operated by Harper & Finche. Throughout the site, the terms "we", "us" and "our" refer to Harper & Finche. Harper & Finche offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.

Credit card information is always encrypted during transfer over networks.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

5. PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website.

These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

7. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

8. THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

10. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

11. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions.

We reserve the right to correct any errors, inaccuracies or omissions.

12. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

14. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Harper & Finche and our affiliates from any claim or demand.

15. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

16. TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

17. ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us.

18. GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Australia.

19. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info.harper.finche@gmail.com.

DELIVERY AND DELAYS

We strive to process and dispatch all orders promptly. However, delivery times may vary due to factors beyond our control, such as high demand, postal service delays, or customs processing times. We appreciate your patience and understanding in such circumstances.

RETURNS AND REFUNDS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Change of Mind Returns

If you change your mind, we offer a 30-day return policy from the date of delivery, provided the item is:

  • Unused and in its original condition

  • In the original packaging with all tags attached

  • Accompanied by proof of purchase

Please note that certain items, such as perishable goods, personalised items, and intimate apparel, are excluded from change of mind returns.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us at info.harper.finche@gmail.com with your order number and details of the issue. We will arrange for a replacement, repair, or refund as appropriate.

Return Shipping

For change of mind returns, you are responsible for the cost of return shipping. For faulty or damaged items, we will cover the return shipping costs.

WARRANTY

We offer a 12-month warranty on all our products, covering manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

FORCE MAJEURE

We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental actions.

If you have any questions or need further assistance, please contact us at info.harper.finche@gmail.com